FAQ
Welcome to the DressHub FAQ section! Here, you’ll find answers to the most common questions about shopping, payments, delivery, returns, and more.
Ordering & Payments
How do I place an order?
You can place an order through:
✔ Website – Add items to your cart and proceed to checkout.
✔ Facebook/Instagram (@DRESSHUB) – Send us a message to order.
✔ WhatsApp (+94771119200) – Simply drop us a message to place your order.
What payment methods does DressHub accept?
We offer multiple payment options for your convenience:
✔ Cash on Delivery (COD) – Available island-wide
✔ Bank Deposits & Online Bank Transfers
✔ Payment Links – Secure and easy transactions
Simply place your order on our website and proceed with your preferred payment method.
Product Availability & Restocks
My favorite design is sold out. Will it be restocked?
Restocks depend on demand. However, our Sales Team will suggest similar designs via Facebook, Instagram, or WhatsApp.
Shipping & Delivery
Can I ship to multiple addresses?
Unfortunately, one order can only be shipped to one address. However, if you're sending a gift, we can ship it to a different address without the invoice printed on it.
How long does delivery take, and what are the charges?
✔ Delivery Time – Standard delivery takes 1-5 working days.
✔ Delivery Fee – The standard rate is LKR 400, but it may vary depending on the brand purchased.
How can I track my order?
Tracking your order is easy! Simply message us on Facebook, Instagram, or WhatsApp, and our Online Representatives will provide:
✔ Courier Service Contact Number
✔ Tracking Link & Tracking Number
✔ Text message updates upon dispatch
Returns & Exchanges
What is the return/exchange policy?
✔ Exchanges are accepted within 14 working days from the purchase date.
✔ You must send a message via the platform you ordered from (FB, IG, WhatsApp) to request an exchange.
✔ Our Exchange Team will guide you through the process.
How do I send an item for exchange?
✔ Items must be sent via Registered Post or Courier Service.
✔ Once you contact our Hotline (+94771119200), we’ll provide the drop-off address.
✔ Please note: This address is for exchanges only and not for in-person visits.
Order Modifications
Can I change or amend my order after it’s placed?
✔ Changes can only be made if the package has not been dispatched.
✔ Message us on the platform you ordered from within 10-30 minutes, and we’ll assist you.
💬 Need more help? Contact us via Facebook, Instagram, WhatsApp (+94771119200), or our Hotline.
#DressHub #SriLankaFashion #FAQ #OnlineShopping #CustomerSupport