DRESS HUB has now step up to enhance international shopping experience to all the customers around the world with our timeless iconic designs produced with finest quality. You can now shop our site in your selected local currency and get your complete order total, including shipping fees when you checkout. Once the order is submitted, the total sum is guaranteed at the current exchange rate.
SHIPPING POLICY
We provide World Wide Delivery based on following factors. Kindly reffer to the details below.
INTERNATIONAL SHIPPING COSTS
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the checkout based on the items you are purchasing and your shipping destination.
EXPRESS SHIPPING
Kindly note that express shipping will not be provided on pre order items and its not recommended to choose express shipping for pre orders.
DUTIES & TAXES
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased. International taxes (such as Value Added Tax, or VAT) are set by the destination country. Therefore shipments will be delivered with duty and taxes unpaid.
All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
According to custom regulations, DRESS HUB cannot declare purchased items as gifts or list an amount lower than the actual product price.
Taxes are more likely to be applied to an order that has been shipped with Express shipping.
RETURNS & EXCHANGES
In the unlikely event that any items you have ordered is different from what you had ordered will only be accepted for return as we ensure the quality of the products delivered internationally with double QC process before arranging the delivery from our destination. And exchanges will not be provided on promotional/discount or final sale items.
If you would like to return an item for exchange, you are able to do this within 25 days of receiving your order. Items must be in an unwashed, unworn and in the original condition. To complete a return, call us at +94771119200 or email us exglobe@dresshub.lk to request a Return Merchandise Authorization Number (RMA#). For this purpose kindly include:
- – Name
- – Address
- – Email Address
- – Order Number
- – Item number(s) to return
- – Reason for your return
We will provide you with an email that contains information on where returns should be shipped, the amount you will be refunded upon quality inspection of the returned merchandise, a shipping label/waybill and the return package instructions.
Shipping and handling fees will not be refunded. You will pay up and down shipping chargers of the returned item(s) to the carrier.
Returns will not be accepted without an Return Merchandise Authorization Number RMA #. Please note, that the RMA Number will expire in 14 calendar days from the date of receipt of the Merchandise Authorization email. The item will not be accepted if it is returned after that time. Your return address will be mentioned on your RMA confirmation.
REFUNDS
As all the international transaction processes are systemized DRESS HUB do not provide refunds unless an unlikely event such as the unavailability of the product due to a defect/damage etc. Such refunds will be issued to your accounts.
RESTRICTIONS
Please note that there are some restrictions such that our carriers can’t ensure safe delivery to certain addresses (and let’s be real, there’s nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number/postal code if you have one.
FAILED DELIVERY SITUATION
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee’s name. In this case, we are unable to file a refund for you.
If you find that your order information is wrong, please contact us at info@dresshub.lk with your order number and correct information before the order is shipped out, and as soon as possible.
ADDITIONAL INFORMATION
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It’s our top priority to make sure your orders get delivered to you as soon as possible
You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart. Although we do our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
HOTLINE :
+94771119200
EMAIL :
info@dresshub.lk